Facts About Working at American Eagle OutfittersMinimum Age to Work at American Eagle Outfitters: 18 years old (How old do you have to be to work at American Eagle Outfitters?)American Eagle Outfitters Hours of Operation: Mon-Sat: 10:00am-9:00pm; Sun: 11:00pm-6:00pmAvailable Positions at American Eagle Outfitters: Sale Associate, Stock Associate, Assistant Manager, Store ManagerPrintable Application: Yes. Or.Drive for Lyft!
Call to apply Job Opportunities at American Eagle OutfittersAlso referred to as AE, the fashion retailer stands most notable for trendy, youthful styles of clothing sold predominantly in shopping malls, by catalog, or online. Mall-based locations serve as the best options for applicants in search of retail jobs with American Eagle. Stores continually hire on help to provide customer service, stock, and manage each location in addition to seasonal hiring, which regularly occurs around the holidays.
Job seekers may also find opportunities for careers in the company corporate offices in Pittsburgh, PA.The average American Eagle employee works part-time. Full-time opportunities remain available for motivated individuals, as well; however, the retailer usually reserves full schedules for workers who prove work ethics and reliability on the job. Managers also work full-time but must also prove value through work performance and merit. Individuals most readily find jobs as cashiers, sales associates, and visual merchandisers.
Managerial roles include lead associate, assistant manager, and store manager job titles. American Eagle Positions and Pay ScalesThe retail chain uses a minimum hiring age of 18 as base qualification to gain employment. Additional hiring requirements vary by position.
Overall, candidate must exhibit fashion sense and personable qualities. The following list provides detailed breakdowns of available American Eagle jobs: GreeterJob Description and DutiesGenerally in part-time positions, American Eagle Outfitters greeters meet and greet customers at store locations.
The position requires associates to work on foot for long periods of time, especially during busy hours or holiday rushes. Often, greeters share various job duties with sales associates, such as operating cash registers and answering questions about products and merchandise. American Eagle typically hires fashionable, knowledgeable, and friendly individuals for greeter jobs. Training for the position involves both verbal and visual demonstration lasting no more than a week, in most cases.Salary and CompensationStarting pay for American Eagle Outfitters greeters often falls around minimum wage. Experience or advancement into a sales or managerial position generally leads to an increase in pay.
Most American Eagle greeters work part-time hours, or roughly 15 to 30 hours per week. Some stores may offer full-time greeter jobs, but the position generally offers part-time employment status. Sales Associate Applicants looking for AE sales associate jobs generally need no real experience for employment consideration. Hiring personnel screen candidates for abilities in interpersonal communications, teamwork, reliability, and efficiency. Previous retail experience, specifically in a fashion-oriented environment, may aid prospective workers in the hiring process.
Primary tasks include folding clothes, arranging shelves, greeting customers, changing out inventories, operating cash registers, assisting in opening/closing procedures, and providing access to fitting rooms. Sales associates also protect against theft. Sales associates usually earn minimum wage and move into hourly pay scales in excess of $10.00 or $11.00 with experience. Read more about the including interviews with former sales associates.
Stock Associates A typical stock associate starts out at minimum wage and holds the responsibility of unloading shipments, organizing backroom storage areas, and assisting visual merchandisers in rearranging store layouts and building displays. The position often involves heavy lifting and the potential use of dollies and/or forklifts. Applicants must stand in good health and possess the ability to lift more than 50lbs. Comfortably and with regularity.
Strong organizational skills and self-motivated attitudes also assist in hiring decisions. ManagerJob Description and DutiesAmerican Eagle Outfitters offers fashionable employment opportunities at all career levels.
The clothing retailer remains popular among entry-level job seekers and frequently hires more experienced workers for managerial positions. Managers at American Eagle utilize results-oriented leadership skills to develop productive employees and maintain profitable stores. Primary responsibilities include recruiting, hiring, evaluating, and retaining entry-level talent. Store managers also create employee work schedules, process payroll, implement promotional strategies, and execute business plans. Additional duties entail resolving consumer complaints and delegating jobs among associates to ensure storewide customer satisfaction. Prospective American Eagle managers undergo a selective hiring process featuring several qualifications and formal education requirements. Management positions require applicants to have a high school diploma, with preference given to candidates also holding a relevant Bachelor’s degree.
Multiple years of previous retail management experience also prove necessary. The most qualified applicants should demonstrate exceptional analytical, interpersonal, and problem-solving skills.
Hiring managers also value the abilities to lead in a fast-paced environment, work as part of a team, and commit to a flexible full-time schedule.Salary and CompensationManagers at American Eagle earn annual salary options generally ranging from $30,000 to $50,000 depending on experience and store location. In addition to competitive pay scales, qualified employees enjoy access to benefits like medical coverage, disability insurance, and 401(k) retirement plans.
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American Eagle also offers paid time off and employee discounts to eligible workers. Tips For ApplyingThe easiest way to find job vacancies at AE stores consists of going online and visiting the company careers page.
The website offers an expansive job portal, which lists availabilities and provides access to the online application. Workers may also choose to visit a local American Eagle store and fill out an application in person.
Choosing to submit hiring forms in person may result in additional consideration, as managers may take the act as a sign of initiative. Write out all information necessary in legible fashion using an easy-to-read color of pen. Submit only honest and truthful answers. Misrepresentation in the application may result in expulsion from viable candidate pools. Highlighting relevant experience on the hiring forms greatly benefits prospective workers. Individuals with managerial or other employee connections may call upon referrals to aid in job searches, as well. Application StatusMotivated individuals interested in checking on employment status after submitting the necessary hiring forms and participating in the interview process may do so either by telephone or in person.
Most hiring decisions happen on the spot during final job interviews. In cases where applicants do not receive job offers immediately, workers may pay managers visits in store to inquire and follow up about employment or call hiring personnel to ask similar questions about hiring status. The retail chain usually makes decisions within a week or two. Applicants who do not receive jobs may remain on file for further review as hiring needs arise in the future. Benefits of Working at American EagleAmerican Eagle Outfitters helps employees plan for the future and offers eligible workers 401(k) retirement plans.
Qualified associates may also take advantage of employee stock purchase plans and profit sharing programs. Health and wellness benefits include paid holidays, paid vacation, and sick leave. AE also offers many other job benefits and extends a generous discount to all qualified store associates. Seasonal Job OpeningsStarting in September, American Eagle stores review application forms and interview candidates for a number of seasonal jobs. The fashion retailer must hire seasonal sales associates to provide prompt, helpful customer assistance. Sales associates engage customers, answer questions, provide product knowledge, open fitting rooms, and maintain a clean store environment. American Eagle also hires seasonal stock associates during the holidays.
Key responsibilities for a seasonal stock associate include unloading deliveries and replenishing merchandise on the sales floor. Seasonal sales associates typically earn starting pay between minimum wage and $10.00 an hour. Seasonal stock associates pay rates may range from $8.00 to $12.00 per hour. More Information on American Eagle OutfittersThe growing global company places heavy emphasis on international stewardship. In recent years, American Eagle aligned with several, strict policies governing respect to human rights, corporate ethics, and codes of conduct with vendors. The retail chain created various levels of checks and balances within the company to assert the stances on ethical treatment of employees, vendors, and customers as well as the ethical sourcing of materials.
AE maintains an audit committee, which may at any time probe into the actions of any aspect of business, from the retail level on up through the highest corporate offices.
77 Hot Metal StreetPittsburgh, Pennysylvania Contact American Eagle OutfittersPhone Number: (412) 432-3300Fax Number: (412) 432-3955Website:Email:American Eagle Outfitters FactsFounder: Mark and Jerry SilvermanDate Founded: 1977Founding Location: Pittsburgh, PennsylvaniaNumber of Employees: 22650 American Eagle Outfitters ExecutivesCEO: Jay SchottensteinCFO: Robert MadoreCOO: Michael R. RempellAmerican Eagle Outfitters HistoryAmerican Eagle Outfitters was launched as a division of Silvermans Menswear, Inc. In 1977.Mark Silverman, CEO of Silvermans Menswear, and Jerry Silverman, COO, were the third-generation running the family business.
The brothers decided to diversify the company’s product line to grow the company and to be able to open more than one store in the same mall.The company grew throughout the 1980’s and had 137 stores in 1989. At that point the brand began to lose money and the Schottensteins bought out the Silverman brothers to become owners of the brand.The Schottensteins changed the direction of the company, which found its present niche in casual clothing for men and women.American Eagle Outfitters went public in 1994, trading on the NASDAQ. To cooperate office, hoping this will be read and I should be compensated for the very rude employees working at your store in the Fayetteville mall in ark. The sign said “Take an additional 60% off already clearanced price.” When we got to register to pay, was treated like I was stupid, they were actually looking down their noses at me. What happened to the customer is always right? Especially when there’s a big red sign saying so. I use to love your store, but I seriously doubt I’ll ever set foot in it again if you all don’t make this rightKrystal.
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I have NEVER been more disgusted with a company and the way their employees treat the customers. This is my second interaction with the online chat help only to be taken in circles. This is a total waste of company resources and my resolution should have been quick. Instead i spent nearly an hour each time trying to get a simple answer.
First time: why are the prices SO much higher online then what i paid in store? Why are the prices SOOOO much higher then when i placed an online order IN the store? The answer is still unknown cause the rep refused to answer meSecond time – there was a HUGE price discrepancy as to the actual price and what i was charged after speaking with the rep he transferred me to a “manager” only to spend the next HOUR getting asked the same question ” so what are you looking for?” simple answer the price difference.
I provided style numbers with pricing, the pricing difference, what the store said the pricing was when i called them (they are extremely helpful by the way) and yet the “manager” couldn’t figure out what i wanted. Even though clear as day i had explained. He claimed everything under the sun BUT what i was looking for. This to me is not ok. The fact that i look online and see a pair of shorts for $57 and go inshore to order my correct size only to be told its actually $15 but the only chat is not willing to ensure i pay the actual price is disgusting. You should be ashamed.
Chat reference: 2810537 and Aric should not be deemed a “manager”Kaline Videau. Tuesday April 24, 2018To Whom It May Concern:Good morning,I am not sure whom this letter will reach. My name is Kaline Videau.
My daughter Arryanna Vick has been working for American Eagles in Monmouth Mall in Eatotown NJ for the past 8 months. To my knowledge she has been doing a wonderful job.
She has never been absent or anything else. For the past two weeks her manager Danielle Murphy hasn’t been putting her on the schedule.
When she contacted her via text, her reply to my daughter was” A lot need to be discussed about your job, but I will not doing it via text. My question is as a professional manager when was she going to pull my daughter aside to talk to her. If my daughter has done anything wrong why didn’t she reprimand her. Why punishing her by not giving her hours and on top of it by not even addressing the matter.
Danielle Murphy’s action has not been professional. She should not be in charge to run a store. My daughter is only 17 years old.
She is not at legal age. All she had to do was talking to her.
As of right now my child doesn’t even know if she is fired or not, because Danielle has not made any attempts to contact her. Please can someone contact me and let me know if my complaint/letter has been received. Very Disappointed!!Kaline Videau( 732) 685-XXXXXBilly B.
Kudos for pulling that offensive racist slave shackle bracelet. Any sane person who meant well allow such a thing. Are there no diverse intelligent people on your marketing and PR Teams that understood this was offensive? And whose bright idea on your design team came up with this stupid idea and how much are you paying them?
I can’t believe not one person in your organization knew this would be offensive. It seems you need to expand your staff with more diversity because if it’s a homogeneous group, you will make this type mistake again.HEAther stephens.
I went into the store location at the Galleria Mall in Middletown NY at 5pm on 11/21/17. The manager on duty asked me if she could help me with anything I asked her to grab me two jean sizes.
I waited in the fitting room for 15 minutes and then had a male employee accidentally walk in on me in the fitting room. I then proceeded to tell him I needed assistance and for him to grab me the two sizes. I waited another ten minutes and then I left the fitting rooms. As I left I saw the male on register and the manager was talking to another customer. I work retail and I understand that you have to accommodate for every customer but this was so ridiculous and I will NOT be shopping at this location anymore.-Heather StephensAnonymous.
The first time I walked into the american eagle store in Yorktown, Illinois. I saw a line of two people. So I stood in line behind them because I was going to exchange some merchandise I had bought online that was too small.
So then another line started to form and the cashier kept looking at us and saw we had been standing there and didn’t say anything. When it was the turn of the girl in front of me, the cashier said I could help the next customer, looking at the other people in line and ignoring us. Then the customer in line said oh take care of her she was in line first. So she takes care of the girl that was in front of me. And then after she’s done with her, ( idk but to me I felt like this was racism maybe) but yea after she’s done ringing out the girl the customer tells me and looks and me and says um yea the line is back over there (they were white, and so was the girl they let go and the cashier) and they kinda laughed and the cashier was like yea the line is back there. Knowing that she saw I was standing there for a long time and didn’t say anything!!!
And so I just ignored it and went to the back of the line because I hate arguing with people. After she said next customer it was my turn to go and she looked at me and then whispered something to another cashier and said can you just like take care of here. And she just left!!! I was super mad. NEVER AGAIN will I be shopping at an American eagle again just because of that racist customer service. I don’t know why a company hires people like that. It’s sad because I always shop there and like there clothing.
But now I will not be going back.Charles Lewis. Hello thereI would like to voice my concern over the name of your line Soft & Sexy. I recently purchased a soft and sexy t for my 12 year old daughter. She loves the softness of the fabric so i caved and purchased it.
But I am sick of the sexualization of women’s and girls clothes. I have searched your website to see if i could find anything similarly titled in your men’s section. Not surprisingly I cannot. What is the point of the word sexy in this line? The top in question, to look at is the furthest thing from sexy. It has a crew neck, long sleeves.
I can only assume that the point is the way it feels. Are we, as female consumers meant to understand that if we buy this top that men will want to touch us? Is my 12 year old daughter, meant to want that as well?I hope for a response and a conversation with someone from your company before i begin a social media campaign to get you to stop using this language from your line. I know it might seem small and innocuous, but the sexualization of women is not always about the Harvey Weinsteins of the world.
It can be in the details of something as simple as the name of a clothing line. At the very least, can you explain to me why you don’t have a similar line of men’s clothing?
I would love to see it. And if so, I would love for you to end that language there as well.Lots of youth shop at your storesand you can take a stand and a step to stop the sexism that is rampant in female clothing.I look forward to hearing back from you.JenAlli Wilson. I always love the fit of American Eagle Jeans. They problem is when you get a pair of jeans that you love and go back they are not in stock or discontinued.Most of the selection is jeans full of holes. Most schools will not allow the jeans four inches above the knee.Went there yesterday looking for jeans and came back empty handed.I see the straight leg jeans are discontinued and those were my favorite and some other styles we have bought were not available either. So disappointed.Diana Clock. I have been a customer for over 20 years at the Woodland Hills store inTulsa.
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First let me say Crystal does an amazing job in every aspect of her store. She is fun, but also very serious about the business of her store and employees! We strive to perfect!I have been employed for 4 1/2 years part time.
I do it because I enjoy the job, not because I need the money. I work the fitting rooms and am always amazed at what we pull off in the busy times of the year! This store is awesome and we have a great mangement team!This Sept. Over tax free weekend, was crazy busy, as always, and we still had happy customers!
There was an employee contest, as you knowbut it was stopped at some point after it was startedand we cannot use our tickets for merchandise.now! Even though it says on ticket it does not expire until September 30th!Because someone cheated! I ran a very successful business for 24 years, this is not the way you treat employees that are working hard for “your” money! Why didn’t the store staff that cheated get fired! Why take it out on those of us that do honest work for YOU!? Very disappointed in AE!Anonymous.
My daughter started working at the AEO in Schaumburg, IL. This is her first job too. I would like to mention how unfair the store manager treats her employees. My daughter was forced to lose her $165 plane tickets because she could not give her the time off because it was blocked for everyone. But there were other employees off. Also, my daughter has built good relationship with some of the managers there and now is no longer able to work with them.
Why is this happening? Because my daughter built trust and feels comfortable with some managers over others? Thought every company had open door and they could go to any manager they wanted. If this is the case why is my daughter being punished for this and is no longer able to work with the managers she built trust in.
I hope this is not how all store managers operate.Alicia. In 2+ years of coming to this store. I have NEVER been greeted, asked if I could be helped, or even waved at by store personnel. We have made eye contact every visit.
So today, before I walked out, I asked all 4 employees at the register why they think that is.They all shrugged their shoulders, one said, ” well that’s on us.”Then a few asked if they could be of any assistance. I said not anymore.
I wasn’t trying to be mean, I just wondered if I didn’t look the part or something- I am coming into your store wearing your brand (from another location) after all.As I left, two yelled, ” thanks for coming in! Have a great day!”Y’all won’t go out of business without my little money, but I can’t buy anything when I don’t feel appreciated.I kept going back hoping to get what I wanted. I can’t though purchase it with employees clearing ignoring me and waiting on me to leave the store.
Sounds like it is my fault for going back, but there are several items I like!Kristin. I have to share the outstanding customer service by a manager, Paige, at your Findlay, OH store.
I ordered shorts months ago. I forgot I had them and upon wearing, noticed the glue at the bottom seam was separating. I no longer had tags but I did have my online receipt. Paige went above and beyond to exchange my shorts.
I looked around the store and found a shirt I liked. Purchased that. Then saw a button up I wanted and went back to buy that. I did not know the buy two, get one free applied to all shirts. She allowed me to use the two shirts I already purchased, without me asking, to pick out a free shirt. From the moment I arrived she was so helpful.
They were very busy but she found the time to fix my problem and go above and beyond to have me leave with an excellent experience. I’ve been in customer service for 18 years, and it’s people like her that should be recognized and rewarded. I truly hope this email earns her a thank you from corporate, at the very least.Thank you for your time ?Anonymus. To CorporateI work at your store in Houma Louisiana and I have to say I am extremely unhappy with management staff.
I’ve been working there since December of 2016 and I’ve been hoping things would change but they haven’t. Management are very lazy, all of them.
They get on the associates for being on our phone but they are on their phone 24/7. One Certain manager is on her phone non stop always texting or talking about people on FaceTime They do not play fair rules.
I almost got a write up for saving merchandise. A Lady started walking out the store with a bag with clothes that she had not purchased she ran to Dillards to try and get away my managers complaint was that I did not let them know I was leaving. My argument was that I was trying to get the clothes back which I had done successfully.
My manager still wrote me up due to lack of communication but I did tell her soon as I got back. Their has also been more unreasonable write ups. They are also not the nicest to our customers. Very rude and do not try to help out the associates.P.S.
It would be greatly appreciated if I could get some kind of feedback.Linda Moreno. The same thing happens in the Waco Texas office. Management is always on his cell phone, doesn’t give breaks but yet instructs staff to indicate they took break when they clock out. Then because he got mad at an employee he just took them off the schedule with no reason, no discussion, and did not return calls regarding the issue. Employees don’t want to say anything because he’s been a manager for a long time and feel it’s of no use.
It is sad and frustrating when people in management begin to think they are exempt from treating employees with respect.Stephanie. To corporate.Your store in Houma louisiana, has the WORST management staff! I am a normal customer due to my 15 and 17 year old. We love the store and the clothes.
When you walk in the store, you can tell which ones are the associates and which ones are the managers. The associates are always doing what the managers dont want to do while the managers sit there and play on their phone. I was waiting for a dressing room with my daughter and there were two managers right next to me. One was on a ipad and the other was talking on the phone laughing and ignoring everyone. I could hear her talking about the customers walking. Point of it is that instead of opening a dressing room for me, they called an associate whom was in the front of the store to open me one when they were both right by it. I did how ever manage to get a peek of their names which were Betty and Cass.This is NOT the first time ive have problems with management staff.
They are all lazy and act like they cant do anything themsleves.Ps. I would love if i can get feedback on this I would be more then happy to tell you more of my problems about the staff.Janice Liska. Our social media has proven to be a positive experience by providing insight to many companies protocol, fashion and ethicsyour stores have a denim hijab that is such a disgrace to the American values and what this name stands for. You must not sell these items on line or in your stores as WE AMERICANS are boycotting your stores through social media. This is a disgrace to American valuesthese are not American clothes and we hereby recommend that you not sell them in your stores because what you at doing are doing is the following: Agreeing to stoning women to deathmercy killingsno women’s rightsrapingand segregating women from menis this what you stand for?Janet Foley. On 6/15 I saw a promo code for 40 off no stipulations.
I placed an order for 3 sandals. What a great price! So I went back to shop for more and decided to order 2 more. Saw the amount with the promo code and soon after I hit the “order now” buttom the promo code fell off and a higher amount was charged! I was so mad. I immediatly hit the chat now button.
The associate stated after order ships I should receive the refund/discount. I received the shipment on 6/21/17. I inquired again and they sent it to the research team. I received an email today stating they could not honor the discount since they were on clearance/sale an addtl code couldn’t be taken off blah blah blah. So I calledthe live associate couldn’t even give me a legitimate excuse and tried to say since they were on clearance/sale an addtl code couldn’t be taken off same as the email. But if they researched further my first order also had all clearance/sale items and the promo code/discount was taken off.IF I knew I wouldnt be gettin the refund/discount I would have cancelled the order right then.D.Holliday. Today my daughter and I were shopping in the mall Chapel Hills Mall in Colorado Springs, CO and saw the sign, “Take an EXTRA 60% off clearance.” So we decided to go in as we do every time we are in the mall (about 4 times a week).
We entered the store and none of the employees on the floor, two that I could see, even acknowledged our existence. This has been the norm for this store for about a year now. No one says, “how can I help you? Is there anything I can help you find.” The typical employee/customer initial encounter. I proceeded to the back of the store to find many items on the “clearance” rack that were not marked down so I just put them back.
I walked up to the check-out counter, the same two employees were standing there, a young man and a young girl. They were having a conversation, non-work related, and so I waited for a pause as to not be rude.
The girl looked at me and very snide said, “yes?” I said, “there are several items on the “clearance” rack that are not marked down. Is this right?
Is it 60% off the original price?” She stated, again very snide while rolling her eyes, “yes.” So I said, “ok” and started to walk out of the store. Then I told my daughter, whom is 17 (approximately the same age as the employees), “that’s it!” I walked over to the female employee and said very nicely, “Is your manager available?” She said, “Yes.” I said, “Oh, are you the manager?” She said, “Yes. Can I help you with something?” Needless to say I was very shocked it was her and hoping the manager would have been a lot more professional and a little older.
I said, “Yes you can. I have shopped her for many years and spent a lot of money in this store. Every time we come in this store the employees are rude and less than helpful.” She said, again while rolling her eyes, “I’m sorry.” I said, “As a manager you should be more professional and teach your staff to be the same way. I will not shop here again as I have been mistreated for the last time.” Again she said, “I’m sorry.”I am very sad these are the type of people AEO are hiring.
This store used to be so professional, inviting and helpful but has gone down hill over the past year. The employees are less than excited to be at work and even more annoyed when a customer needs help. I would ask that someone takes control and teaches the teenage employees they are hiring about respect and customer service.
Maybe also consider hiring a manager who is not afraid to “manage” these young teens.Tom. Thought you should know I watched the store manager at the Chesterfield, Missouri location treat an employee with a complete lack of respect. I have been in management for many years and he is without a doubt the most unprofessional, uncaring and degrading person to his staff. Surprised AEO would put this jerk on the floor in front of customers. His behavior was extremely unprofessional, unpleasant and we left the store immediately. Terminate before a sales associate seeks legal council.Linda Moreno. The store manager in Waco Texas does the same and dies not like it if employees speak up.
He gets back at them by just taking them off the schedule without any discussion. I too am a manager for a totally different agency, but no way could we just take someone off their schedule and not give a reason or some kind of disciplinary action first.
Some people let that manager title give them the thought they are above being touched. I hope someone is actually reading these complaints and taking action.anonymus. To Corporate.I work at one of your Pittsburgh locations and I am extremely unhappy with Management.
I have been working there for a year now and rarely get scheduled. I have not been trained to do registers or anything of importance in the store. When I go in for my shift I am given busy work to complete for the 4 hours I am there. My most recent issue I am having with this store is that I have returned from school for the summer and repeatedly told the Managers that I was available to work; I was not scheduled for 2 weeks and when I was finally given a shift they called me 2 hours before I was to come in telling me that they didnt need me for the day. These managers only schedule the employees they like and dont give anyone else their fair share of hours. On top of the poor scheduling, a few of the managers dont treat employees with respect. I am talked down too and on several occasions I have heard managers and LOD’s talk poorly about employees while they are working.Im very disappointed with my work environment and lack of scheduling.
Please let me know who I can contact about this issue so it can get resolved.Thank you.Jake Fletcher. To CorporateFor a company to succeed and do well it needs to treat its employees with respect and properly train them to perform their duties. American Eagle needs to read the comments posted and take actions to correct them. Most of the problems seem to be with management.My experience:1)There was no proper training for new hires.2) Management contradicts one another.3)The rules are not being enforced equally among all Associates.4) Management does not speak to its employees with respect.The company offers great discounts for employees and would be a good company to work for if they trained their management properly and taught them how to treat their employees.Cindy. The Store in Woodbury Minnesota needs to treat their employees with respect. When an employee asks for time off because they are graduating and then the managers schedule them any way and expect the employee to find someone to fill those hours.
How is this treating the employee with respect. The managers cannot even manager the monthly hours they have to allocate. Calling people 10 minutes before they are to show up for work telling them not to come in for another 2 hours. This store needs serious help.Rebecca.
I previously worked for one of the stores as part of the team and then moved up to management. While being a part time employee, I still had my other corporate job to be the main income and kept my job with AE as a fun experience. Well, when my other job told me they wanted me to come back full time and gave me an offer I couldn’t refuse, I put in my two weeks notice and let them know I can stay with the company until they find a replacement for me.That’s when things went insane.I will start with the store manager. On multiple occasions, she tried to guilt trip me into staying by saying I was leaving them hanging, I didn’t understand where they were coming from (my position in the management team was only supposed to be a temporary thing), they appreciated me and wanted me to move up in the company as long as I left my availability completely open, and they tried to force me to stay late almost every single shift with no additional breaks, etc etc. I really could fill this up with a long list.Then the assistant store manager. My goodness this woman was insane. I had previously witnessed her drive out another manager to the little fact that she didn’t like her.
She had convinced the more susceptible associates (the young girls that were gullible and trusting) to gang up against this woman. She convinced them to file a complaint to our DM to get her fired. And the poor woman was so tormented by her management team as well as all the associates involved that she ended up quitting. The ASM then proceeded to brag for months and months about how proud she was of running this woman out of the store.
And that’s exactly what she did to me. Only mine started as a friendship (so i thought) and then took a wild turn for the worst when I told her about a complaint call we had received.That poor store has so much potential with a wonderful GM and a really stressed out store manager. But, with a horrible management team beneath that, I don’t know how long it will take for another person to get manipulated the same way I was and the others before me.Kris. I recently had a very bad experience with AE online customer service.
It was so bad I canceled my card and my order. I opened a credit card on 11/27 due to holidays shopping. I have always been able to apply online and get my discount and I close the card on occasion if Im not using it.I applied online and I got approved but it stated to call, I called and I got some guy with a very heavy accent I could not understand.
He began asking all sorts of questions personal and I kept telling him I was already approved, he said he had to cancel that and start over again. So I agreed why he had to do that I dont know. He then tells me congrats your approved. Well I knew that, I asked him to please email me a confirmation, my acct # and my discount. All which he refused stating he couldnt do that.
Feeling like I was scamm I went down to my local AE and spoke to manager to see if I actually got an acct with AE. He called and gave my acct put me at ease.
Great guy and he was about the only one in all AE reps and customers reps that I came across in this journey that was good after that it was all downhill. The manager offered for me to shop his store. So I did shop a little and when I went to customer service the girl was awful kept asking me if I was sure I had an acct and looking at me as if I was indigent or something I was shopping for my boys I guess she didnt know I was MEPD and I wasnt about to sit with her and have a conversation on who I was.
After we flagged the manager the manager told her what I told her and when the manager left the girl proceeded to whisper underneat her breath that she couldn’t understand me. I heard her and so not trying to make an argument out of the situation I thanked for her assistance and went on my merry way. This week I thought I get some holiday shopping out of the way online at AE all is going well, thinking I put the past behind me, maybe the girl at the register was having a bad day on the 11/28 San Marcos location outlet. Well my online shopping my 15% was not applied for applying for card. Not a problem I call customer service the first girl tells me to place order and then 15% would be taken off. Did not happen that way. So I call again met with another customer rep that was very rude, I explained what happen she begun questioning me as if I were on trail.
I thought fair game I’m being honest dont mind being placed underneath a microscope, but then the girl got ruder and ruder and louder and louder, at some point as I was trying to be professional about it, she cut me off and send me to card services, by then I was frustrated and requested by new card be canceled. I called back spoke to some very young girl that said she was a manager was giggling as I told her my issue with AE, and manager to say words like ” I just had a brain fart!” I thought I was talking to a teenager.No real apology I told her to cancel my order I wasn’t going to argue about a 15% discount, the so-called manager of that so-called call center said they were holding off on giving the 15% discount because of the holidays She giggled some more and then went silent. I had to ask her if she was done.
Which she replied again. So yesterday was my first time to shop at AE in Alexandria, LA.
And I’m pretty sure it will be my last. Mike was the manager on duty. My daughter was shopping for her birthday from her grandmother who gave us a card to use for paying.
When I got to the register, the salesperson asked for an ID, which I presented and did tell him that the card being used belonged to my mother, and that the names would differ, but my maiden name still appears on my ID. This is when Mike was called over, and said ok, to allow me to pay. I am certain that he did something to report a fraud, because we tried the transaction three different times. On my side, the screen said not accepted, and they said it was being declined. So I just told them we would have to cancel the transaction. My daughter and I walked out, made it to the food court area of the mall, and my mother calls and asks if we were unable to use the card at American Eagle because they had contacted her because of fraud.
So I walk back to the store and confront Mike who indicates that he had nothing to do with it, but I am certain that he did. It was too strange, and couldn’t have been coincidence, because we had just used the card at 2 other stores previously. The credit card company said for us to go back and tell them to redo the transaction, but I refused. My shopping with American Eagle ended on the same day of day one, and you can thank Mike in Alexandria, LA.shelly O. Dearest Leaders of American Eagle Outfitters,Hello!
American Eagle Outfitters Corporate Careers
My name is Shelly. I am a single mother of 5 children. I am writing you to share the exciting feeling your clothes gave my 2 teenage children this school year.
This year the funds were extremely tight and the kids were only able to get a couple outfits each. Both of my teenagers chose to shop from your store, but we did it online – As we don’t have a store close to us.I was very thankful that I was able to take advantage of 2 of your promo deals you had going at the time. (Purchase with the mobile app and BOGO) Upon arrival of their clothes, they were so nervous but excited to try everything on. My daughter (16 yrs.
Old) tried on her jeans and just about cried because they fit her so perfectly. She continued to try on each article of clothing that she ordered online. Her reaction to how they fit and looked on her, is one I will NEVER forget. With tears in her eyes and a huge smile on her face she said “Mom, I feel like a rich person. Everything is perfect on me.
” My son’s (14 yrs. Old) excitement about his clothes was close to the same. As he is more reserved with his excitement with everything. They both were very grateful and just by wearing your clothes has shot their self-esteems right out the roof.Anyway, I just wanted to give you and your company a positive shout out and thank you for making such wonderful clothes at a price point a single mother can afford. This has been such a wonderful turning point in our family at school clothes shopping time. We will be forever your customers.
Thank you so much, again!Sincerely from our hearts,Shelly and KidsStephanie Flores. ON APRIL 29 2016 I placed an order for some jeans because yours where damaged and they STILL NOT BEEN DELIVERED AT MY HOUSE! This is bullXXXXX I’ve been waiting for over a week when your sales associate told me I would recieve them in 3 days I’m very disappointed and upset I even called UPS to track my order they told me my package was delivered on Wednesday which is f-ing bullsh.t because I’ve been waiting and waiting and nothing has came to my door!!!
And I called customer service they told me I have to pay and wait again for some jeans that I never received? Like really this is how u take care of ur customers so irresponsible! Then when I asked to get the jeans delivered to your store they told me no because you guys don’t do that and that’s so stupid of you guys not to do because then sh.t like this happens? You think I’m happy?
I’m so UPSET RIGHT NOW YOU GUYS BETTER FIX THIS AND GIVE ME MY DAM MONEY BACK ASAP!!Catherine. My mother purchased some items at store # 2140 in Orlando FL. The clerk had left an alarm on one of the pants purchased so my mom went back to the register to have it removed. The clerk took all the items out of the bag and checked, took the alarm off and gave my mom back the bag.
We went across the parking lot to another store purchased some items at another store and when we got back to the car to divide up the items noticed that the AE bag did not have all the items in the bag. We went back to the store to retrieve the items that were not placed back in the bag one item was 5.99$ and the other was 17.95$ and the manager said that since he was not the one there during the transaction he could not return the items to us, and that since the clerk stated she didn’t remember if any of the items were not placed back in the bag we would have to contact corporate so they can look at the cameras to see if anything was left out of the bag.
This policy is ridiculous and dealing with the customer service line @ 888-307-3672 I poke to 3 different people. The first asked me for credit card information so that she could refund me the total of the 2 items, the 2nd person KARA informed me that she was on the phone with the manager from store 2140 while I was still in the store and informed the manager to inform my mother and I that we should call corporate. The manager at the store lied to me and told me he couldn’t call corporate until the next day. The 3rd person I spoke to at customer service corporate # 724-779-9185 her name was Jennifer and she stated she was the manager of QA informed me that she would call the store to do an inventory to see if the items were placed back in inventory, and if they were they would issue a refund for those items and if not then there is nothing they can do.
I do not understand where the break down in customer service is, but as a customer service representative for over 15 years myself I believe the customer to always be correct. I do not understand how anyone would take it as far as telling a customer that they are lying about 2 items that equal less than $25 in a store that most items are no less than $15 each. I would like a call or email in regards to this issue and would like to have this situation rectified to the satisfaction of all. At this point AE is going to lose yet another loyal customer because it seems as though the only policy in place is to waste the customers time with complaints that mean nothing to the company.Laura Ivey. My daughter and I went shopping at AEO in the Johnson City Mall, Johnson City, TN this past Saturday. It was busy because of the sales so you had to wait in line quite a while to check out. We were in line for some time when one of the sales clerks told the people behind us that he would give them a 15% – 20% discount on what they had purchased because of the wait.
My daughter said what about our purchases and he would not comment. I know why, the people behind us were young, shapely and very pretty young ladies. I don’t think that was very professional on his part or someone representing your company. If he was going to give a discount to them, he should have given us one. He also gave the discount to the people that follow the young girls too. My daughter and I both buy quite a bit from AEO because we like the clothes but he was an ass to us.
I don’t appreciate it at all and I think that something should be done to compensate us on our next trip to AEO. We spend a lot of money there during holidays and throughout the summer. Please respond.Diane. I purchased an item online and then a few days later received an email saying it was out of stock. I asked if they could somehow compensate me in another way, and never received an answer. I’ve tried to speak to them numerous times now since I continue to see the item completely available online still!
Every time I email back, I get the same, most likely computerized response saying they are sorry I am not happy with my experience and to let them know if they can do anything for me. Yes I say every time, I would like the item since it says it’s available.
They ignore my request every time, maybe because I’m not actually speaking to the person that’s signed the emails?? Very frustrating company to deal with.
I used to love their clothes but I’m thinking it’s time to move on to other stores that actually are willing to listen to me and help me out when necessary rather than just send a computerized response.Daisy Amador. I grabbed a pair of men’s pants from the clearance rack and went to pay. I saw them online on the clearance sale as well. The pants were supposed to be reduced for an additional 60% off. The cashier who was nice told me that the additional 60 wasn’t scanning. She went to get the manager so she can do the override of the price. Not only Alyssa the manager was super nasty she didn’t even bother to search the skew in the system.
She walked away and rudely said she won’t honor anything knowing those pants were the last in stock! I called my sister who works for the company, I gave her the skew and she told me that I was right they are on clearance. I turned back and asked to speak to Alyssa the manager.
I explain that my sister who works for the company searched the skew and said the pants were on clearance her response different store different rules! Since it was Saturday corporate office was closed and couldn’t call. So I am making my business to type this on corporate site. I was very polite and there should be no reason why she should be so rude to customers especially being a manager! Poor service on her behalf! Store is located at Bay Terrace shopping center in bayside queens nyE.R. I wish someone from corporate would come in as an undercover boss and see how the assistan manager from the flagship store in time square makes his employees feel on a day to day basis.
It is such an uncomfortable working environment when you have someone constanly degrading & disrespecting you. I have seen so many good workers quit or get fired because of him and I am concerned about my job along with many other people at this location.We can not complain to upper management because they will not listen, I am hopeful that somene will listen to our compaints and address this issue immediately.Jony. Went in the store in montgomery,al eastchase on monday me and my 17 year old old.
Video editing software free. Grant we shop here all the time but as we walked in the employee benjamin kept looking at us he asked several time could he help us no we just looking next thing i noticed he comes over to me son tell him he needs to pull up his shirt cause he thought he was stuffing clothes of course i went the hell off i work two jobs he dont have to steal XXXXX and every black person dont steal either.i will never shop in that store again especially if the company allows this kind of behavior to take place.Ann LaF. I had sent an email as a concerned parent last year. I would appreciate a PERSONAL RESPONSE – not a computer generated response that I received last year. Here it is time again for school to start and I would like to let my under-age son look for school clothes. I recently purchased jeans from your company (you can check my email address) and there it is AGAIN the trashy, ridiculous tattoos on your website. My son is under age and I do not support counterculture and will not let my son view your website. These are illegal for people under 21????
Why do you put this on your website?? The young man in the picture with the tank top has a full sleeve tattoo. Will you allow smoldering cigarettes, and beer bottles next on your models?? There are other sites not as offensive to me and my son will be buying clothing there. I know of a few other mothers who don’t like counter culture gang appearance (body piercing, tattoos etc.) I am pointing this out to them; hopefully they too will avoid your website while buying school clothes for their minor children.
I am asking please that you cover the tattoos on all your models. Very disappointing American Eagle your clothes are great without trying to copy Hot Topic, Spenser’s, etc.Bob Hamply. I am not sure what excessive tattoos you are referring to. Also, AEO isn’t the only place your son is going to experience “mature” content. In many states it is legal to have a tattoo under the age 18.I am sorry that tattoos and body piercings offend you.
It saddens me that you automatically connect them to be “gang appearance” and corporate might not have gotten back to you personally because of the amount of complaints on an every day basis, especially back to school season and holiday. If you were unhappy the year before why would you return if you were that upset?Mary.
I worked for this company for 3 years. At first it was wonderful! The staff was held to a standard and if the boundaries were crossed, there were consequences! The staff worked very hard and there was opportunity in SUCCESSFUL growth. About a year ago staff started to leave the company. People say that doesn’t effect staff, but it sure does. There was NEVER a constant.
I was the only one that stuck around through the change. I did everything possible to keep that store to visual standards as well as run a successful business and take care of my employees. A new store manager was then quickly hired (without an interview from my RM) and brought into the store. My gut told me she was not right for this company, but I gave her a chance. My professional DM and RM had then left the company and hired a new DM from the Gap. I thought he would be great! Wow, was I wrong.
My manager never pitched in and knew nothing about the company, how to run a business, or how to manage people CONSISTANTLY. That store needed that! We were without a manager for almost a year!
I then became frustrated because I put in more hours than any of the staff. I worked every weekend while my manager did not work a single Sunday. The DM is supposed to review schedules for manager rotation. He failed to do so even after this being brought to his attention. I then found she was changing her own time, which normally leads to immediate termination according to the handbook. I then contacted my DM.
He came into the store and approached me to question me on the sales floor in front of my manager. I found that very unprofessional. If he really wanted to know how the store was being managed he could have privately asked me. My manager would also leave the store (clocked in) hours at a time. Several associates and customers have called about the store manager and NOTHING has been done. I believe there is a personal relationship going on with the DM and some of the newly hired managers in the district. I would love to be contacted about my experience with AE so I could in DETAIL bring this to corporates attention.
I believed in this company! They need to reevaluate who they are hiring for management! They are what reflect your business!clare. I also had something similar happen to me, I put in my two weeks and i got sick from eating gluten by accident and im highly allergic to it, i have celiac disease so i had to call in i was throwing up and she told me over text that i was a pathological liar and that i was laying in bed all day applarntly from my lowest manager and also told me that i’m unreliable. I think it was really unprofessinial but she reasured me that she was “professnial” i have never in my life got treated like XXXXX since i started working in the bridgehampton store in new yorkErin.
American Eagle Outfitters Sales Associate Job Description & Interview Job Description and Duties What Does a American Eagle Outfitters Sales Associate Do?American Eagle sales associate jobs carry multiple responsibilities. Primary job duties for American Eagle sales associates include providing customer service. American Eagle Outfitters sales associates assist customers in sales, organize displays, stock shelves, and operate cash registers. Other Job ResponsibilitiesAdditional job duties may include cleaning store locations. The position of sales associate requires applicants to stand and work on foot for long periods of time.
Training typically lasts a few days up to a week, in most cases, with a short probationary period for new employees. Salary and Compensation How Much Do They Get Paid?In entry-level jobs, American Eagle Outfitters sales associates may start out earning minimum wage. Stores might offer workers up to $13.00 per hour depending on experience. The average hourly wage is $8.70.
American Eagle associates working part-time generally work three to five six-hour shifts a week. Full-time sales associates work 40 hours or more per week. Working in RetailDue to the nature of the job, American Eagle may require sales associates to work nights, weekends, and holidays. American Eagle employees, both part-time and full-time, enjoy a sizable discount on clothing and merchandise as well as excellent employment benefits. Promotions and BenefitsAssociates enjoy career growth opportunities, paid time off, 401(k) retirement plans, life insurance, disability coverage, medical, dental, vision, and prescription drug plans, and employee profit sharing plans. Salary options and benefits typically vary for new-hire employees.Next:Review the.
American Eagle Floor Associate Interview Video Video TranscriptInterviewer:Please describe your job title and primary duties.American Eagle Floor Associate:I was a floor associate, so I did the folding. I went and I cleaned out the changing rooms, stuff like that, went in the back if people needed extra sizes, that kind of stuff.Interviewer:What was the work environment like?American Eagle Floor Associate:Very friendly and open. I enjoyed it, as I’m a social person, so I got to meet new customers every day and give my opinion or ask if they needed any help. So it was definitely open.
All the workers, we were very social so it didn’t feel too much like a job, so it was pretty nice.Interviewer:What was your favorite part about working there?American Eagle Floor Associate:My favorite part was probably the discounts I got on clothes. So I was a big advocate when I worked there. I wore a lot of American Eagle, so being able to get some discounts on the clothes was nice.Interviewer:Please describe the application and interview process.American Eagle Floor Associate:So the application process was like any other. You get your application and your paper form. You fill out your normal stuff, your name, your number, your home address, if you’ve graduated high school or not. And then after you send that in, you get a call back.
Then you do an interview. So the interview, for me it was a group interview.
There was about seven of us, I’d say, and we walked outside the store to a closed off section of the mall and we all lined up on the wall and they did a group interview. They asked A lot of it was more personal questions, like interests and stuff like that. They wanted to see what kind of person you were, and they wanted to see more so if you fit in with their environment, the open, friendly, what your style was because obviously they want you help repping their brand and stuff like that.Interviewer:What questions did the interviewer ask during the job interview?American Eagle Floor Associate:They definitely asked what clothing lines we wore. They asked what our hobbies were, and to describe ourselves in a couple of words, that way they’d get a sense of our personalities. They also asked if we were afraid to talk to people or if we were more outgoing, social. Those were the main questions they asked.Interviewer:How were you notified that you received the job?American Eagle Floor Associate:It took about two weeks after and it was by phone call.Interviewer:What set you apart from other candidates?American Eagle Floor Associate:I think it was just I was very open to talk.
I wasn’t afraid. I think they saw that I definitely wanted the job. When I was talking, I made sure to have a very up tone voice and look attenuative, so I’d say that definitely set me apart because you can see some people were just leaning on the wall, kind of slouching, talking, and then I was up, trying to sound Not trying to, but I was trying to show my excitement for actually getting the job, showing that I wanted to put in the effort. When they asked my personality, I said I was a hard worker.
I said that I’m willing to go out of the way to help any other people. It’s more so being a team player there is what they definitely wanted to see and I think I showed those attributes.Interviewer:What other advice would you give to a job seeker looking to gain employment?American Eagle Floor Associate:Definitely helps to get a recommendation, so knowing someone that works there. Also when you go into your interview, not necessarily You don’t want to look all dressed up and snazzy, more so is you want to look more stylish and as to if you can actually fit into their program.
American Eagle Sales Associate Interview Video Video TranscriptInterviewer: Please describe your job title and primary duties.American Eagle Employee: Job title I was a sales associate. Basically, I stocked things, I was in charge of the dressing room, and I was trained on the register, as well.Interviewer: What was the work environment like?American Eagle Employee: Work environment was very upbeat. Cool, kind of hip.Interviewer: Please describe a typical day as an employee.American Eagle Employee: A little stressful, only because American Eagle was very hot in demand back then. People coming, going. It was in the mall, so it was like the later part of the afternoon when kids were getting out of school, they would come.Interviewer: What was your favorite part about working there?American Eagle Employee: My favorite part was just interacting with other people. Besides sales, you learn a lot about people. It also helps with your sales pitch, actually sitting down and having a conversation with them.Interviewer: How would you describe the application and interview process?American Eagle Employee: The application I thought was a bit much.
They had the basics, but the references they had a lot of references that you need to have. You had to have interpersonal skills, basically. They weren’t hiring anybody that was real quiet or too laid back. You had to have a personality.
Another thing about the application was as long as you met the basic criteria, the interview was the big thing to focus on.Interviewer: What questions did the interviewer ask during the job interview?American Eagle Employee: Leadership skills, past experience, why do I want to work at American Eagle, things like that.Interviewer: What set you apart from other candidates?American Eagle Employee: I think it was my personality. I came business formal, but I still made jokes with my interviewer, and things like that. I had a personality that they liked.Interviewer: What other advice would you give to a job seeker looking to gain employment?American Eagle Employee: Kind of be cool, different, but still be yourself. Don’t try to go too far out of your way.
American Eagle Sales Associate Interview Video 2 Video TranscriptInterviewer: Please describe your job title and primary duties.American Eagle Sales Associate: I was a retail person who also did cashier stuff. My primary duties were to cash people out, fold clothes, stock clothes in the back, and make sure that everything looked nice in the store.Interviewer: What was the work environment like?American Eagle Sales Associate: It was really friendly. I liked it, especially since you get a lot of people your age coming in and shopping, and helping people to pick outfits, and it was a lot of fun.Interviewer: What was your favorite part about working there?American Eagle Sales Associate: Picking outfits. It was really fun, especially since there was this one girl who always came in and I would basically pick out her whole wardrobe.
Helping people, and picking out what they wear was really fun.Interviewer: Please describe a typical day as an employee.American Eagle Sales Associate: Essentially you go in, clock in, see if there’s anything low in the stockroom. If you need to order jeans or anything like that, tell your boss if you see anything out of place. Work the cash register, go fold clothes clothes, clean the back room, that kind of thing.Interviewer: How would you describe the application and interview process?American Eagle Sales Associate: One was a written application, and then I had my first interview. The application was what past experience you had, if you had any experience in retail, any experience in clothing, if you are in school, when you could work, and if you could work full-time. The interview was why you think you were a good fit for this job, are you good with people, are you good with fashion, do you like working in the retail industry.Interviewer: What questions did the interviewer ask during the job interview?American Eagle Sales Associate: Again, my schedule was very important to them.
They also hired seasonal shifts, so it depended if you were just working for the summer, and I was just working for the summer. I could work full-time in the summer, so they were definitely a big fan of that. Possible retail experience, which I had at that point, and if you’d been convicted of any felonies at that point.Interviewer: What other advice would you give to a job seeker looking to gain employment?American Eagle Sales Associate: I think definitely having the past retail experience helped me a lot, and being able to work the cash register and talk to people. Also, my interest in fashion set me apart.
I think number one was probably my schedule. I could work to their basis and to what they needed.Apply Online.
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